Chapter Rewind: Publix: Community Relations and Customer Service

by Gabriel Soltren

Publix: Community Relations & Customer Service

Brian West and Alayna Curry, APR at the Publix Aprons Cooking School in Orlando.

From the start, the founder of Publix believed in treating people like “kings and queens.” Publix founder George W. Jenkins, also known as Mr. George, once took out a loan to buy stock options for employees because he believed his associates should have ownership in the business. At the June breakfast held at the Publix Aprons Cooking School, Brian West, media and community relations manager, explained that the name of the store was inspired a long, long time ago by the Publix Theaters in Florida. Their founder loved the name of the theater and opened the first Publix store when he was 23 years old. He later funded a charitable foundation with company stock.

According to Brian, part of his public relations role is to share the positive contributions that Publix has made in our community. He shared how the foundation provided millions in grants and how associates volunteered through the Publix Serves community service program. For example, associates gave the gift of time and volunteered with Habitat for Humanity. In 2016, Publix gave $5 million to the Feeding America Network. Food donations of fruits and vegetables have provided for more than 200 million free meals to needy persons since 2009. Visit for more information.

Brian West at the Orlando – Dr. Phillips Cooking School in Orlando.

Are you looking for a fun night out in Orlando? There are more Publix Aprons Cooking Schools in Orlando than in any other city in Florida. Bill recommended the demonstration cooking classes. At the school, you can have a cook’s night out, learn a new recipe and enjoy a delicious meal.

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